Terms & Conditions
Welcome to www.kbs-coatings.com.au and thank you for shopping with us.
These terms & conditions govern your use of www.kbs-coatings.com.au (“our website”) and your purchase of products from our website. Our website is owned and operated by Alpha Protective Technologies Pty Ltd (ABN 70 099 779 665). By using our website, and by buying a product via our website you agree that you have read, understood and accepted these terms just as if you had actually signed a binding agreement to that effect. In these terms ‘we’, ‘our’ and ‘us’ refer to Alpha Protective Technologies Pty Ltd and ‘you’ and ‘your’ refer to the customer.
You can find our product prices on our website. We will update prices from time to time. All prices are in Australian dollars and include GST.
Orders & Payment
Your order is an offer to enter into an agreement with us. No agreement is created until your order and payment have been processed by us and we have sent you either a receipt or a notice that your chosen item is not in stock. You must pay in full when you place an order. Once we have confirmed your order, you are bound by it unless we tell you that what you have ordered is not in stock.
Refer to our Shipping Information.
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product. We will refund or cancel your payment. We cannot accept liability for any other loss or damage arising as a result of the cancellation.
Warranty & Returns Policy
If you receive a damaged or faulty product, you must notify the sales team on 1800 80 90 36. We will give you instructions for returning the product and receiving a refund or replacement. You must provide photographic proof of the damaged product or return the product in its original condition, and ideally in its original packaging. When we receive the photo / product and the conditions of this returns policy have been met, we will give you a full refund or a free replacement. Refunds will be applied to the same account that you paid us from. If we consider that the conditions of the returns policy have not been met (for example, if the product is not defective), we will not provide you with a refund or replacement and we will return your product to you. We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative provider.
Our website is our property. Our website includes copyright material, trademarks and registered trademarks which belong to us and others. You can only use it to browse and purchase our products.
We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these terms, all other implied conditions and warranties are excluded.
We have done our best to ensure that the information provided on our website is accurate and current. However we do not make any representation or warranty as to the accuracy or completeness of the information and we don’t guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.
Changes in Terms
We may vary these terms or any information contained on our website at any time.
All our communication with you will be by email – notice of confirmation and receipt of your order, invoices and so on. You agree when you use this site and accept these terms that we can send you these kinds of emails. We comply with the Spam Act 2003 (Cth). If we send you promotional offers via email, you will be able to respond asking us not to send you offers and the like.
We will send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.